Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at pizzaranch-food.click, place an online order, use our services, or otherwise interact with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy is intended to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act of 2018 (CCPA) as amended by the California Privacy Rights Act of 2020 (CPRA), and the Federal Trade Commission Act (FTC Act) regarding unfair or deceptive practices in commerce.

1. About Us

Pizza Ranch is a food service business operating in the United States. We provide delicious pizza and related food products to our customers through our online platform and physical locations. Our contact details are as follows:

Company Name Pizza Ranch
Website pizzaranch-food.click
Email Address [email protected]
Privacy Inquiries [email protected]

2. Information We Collect

We collect various categories of personal information from and about our users and customers. The types of information we collect depend on how you interact with our website and services. Below is a detailed breakdown of the categories of personal information we may collect:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or otherwise interact with us, we may collect:

  • Full name and legal name
  • Email address
  • Telephone or mobile phone number
  • Home, billing, and delivery addresses
  • Username and password (stored in encrypted form)
  • Date of birth (for age verification purposes)
  • Profile picture or avatar (if uploaded voluntarily)

2.2 Payment and Financial Information

When you make a purchase through our website, we collect payment-related information. Please note that we do not directly store full payment card details on our servers. Payment processing is handled by secure, PCI DSS-compliant third-party payment processors. We may collect:

  • Credit or debit card type and last four digits
  • Billing address associated with the payment method
  • Transaction identifiers and purchase history
  • Digital wallet identifiers (e.g., Apple Pay, Google Pay)

2.3 Order and Transaction Information

When you place an order or interact with our food services, we collect:

  • Items ordered, quantities, and special instructions
  • Order date, time, and delivery or pickup preferences
  • Delivery address and associated location data
  • Order history and prior purchase records
  • Loyalty points, rewards balances, and redemption history

2.4 Usage Data and Technical Information

When you visit our website, we automatically collect certain technical and usage data, including:

  • IP address and approximate geographic location (city/state level)
  • Browser type and version
  • Operating system and device type (mobile, tablet, desktop)
  • Pages visited, links clicked, and features used on our website
  • Referring URLs and exit pages
  • Date and time of your visit
  • Time spent on specific pages
  • Search queries entered on our website
  • Error reports and performance data

2.5 Device Information

We may collect information about the device you use to access our website, including:

  • Device identifiers (e.g., device ID, advertising ID)
  • Mobile network information
  • Hardware model and firmware version
  • Screen resolution and display settings
  • Language and time zone preferences

2.6 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect data about your browsing behavior on our website. This may include session identifiers, preferences, and behavioral data. For more details, please refer to Section 8 (Cookies and Tracking Technologies) of this policy.

2.7 Communications and Customer Support Data

When you contact us for support, provide feedback, or communicate with us, we may collect:

  • The content of your messages, emails, or chat transcripts
  • Your stated preferences and complaints
  • Survey responses and feedback submissions
  • Social media messages sent to our official accounts

2.8 Information from Third Parties

We may receive personal information about you from third-party sources, including:

  • Social media platforms (if you log in via social media or interact with our pages)
  • Delivery and logistics partners
  • Analytics and advertising partners
  • Fraud prevention services
  • Publicly available databases and sources

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, including:

3.1 Providing and Managing Our Services

  • Processing and fulfilling your food orders, including delivery and pickup coordination
  • Creating and managing your user account
  • Sending order confirmations, receipts, and status updates
  • Enabling customer support and responding to your inquiries
  • Facilitating payment processing and preventing fraudulent transactions
  • Administering loyalty programs, promotions, discounts, and contests

3.2 Improving and Personalizing Our Services

  • Analyzing usage patterns to improve our website functionality and user experience
  • Personalizing menu recommendations and promotional offers based on your preferences and order history
  • Conducting research and development for new features and products
  • Identifying and fixing technical bugs and performance issues

3.3 Marketing and Communications

  • Sending you promotional emails, newsletters, and special offers (where you have consented or where permitted by law)
  • Displaying targeted advertisements on our website and third-party platforms
  • Sending push notifications to your mobile device (where enabled)
  • Informing you about new menu items, seasonal promotions, and company updates

3.4 Legal Compliance and Safety

  • Complying with applicable federal and state laws and regulations
  • Enforcing our Terms of Service and other agreements
  • Protecting the rights, property, and safety of Pizza Ranch, our customers, and the public
  • Detecting, investigating, and preventing fraudulent, unauthorized, or illegal activity
  • Responding to legal process, court orders, or requests from law enforcement authorities

3.5 Analytics and Business Intelligence

  • Using aggregated and anonymized data to understand business performance and customer trends
  • Measuring the effectiveness of our marketing campaigns and promotions
  • Conducting market research and competitive analysis

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your personal information in the following circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our business and delivering our services. These providers are contractually obligated to protect your data and use it only for the purposes for which it was shared. Categories of service providers include:

  • Payment processors: To securely process credit/debit card and digital wallet transactions
  • Delivery and logistics partners: To fulfill and deliver your food orders
  • Cloud hosting and infrastructure providers: To host our website, databases, and application servers
  • Analytics providers: Such as Google Analytics, to help us understand website usage patterns
  • Email and marketing platform providers: To send transactional and promotional communications
  • Customer relationship management (CRM) tools: To manage customer interactions and support tickets
  • Fraud detection and identity verification services: To protect against unauthorized activity

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good-faith belief that such action is necessary to:

  • Comply with a legal obligation, subpoena, court order, or governmental request
  • Enforce our Terms of Service or other legal rights
  • Protect the safety or rights of Pizza Ranch, our users, or the public
  • Investigate potential violations of law or our policies

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, asset sale, or similar corporate transaction, your personal information may be transferred to the acquiring or successor entity. We will notify you via email and/or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with third parties when you have given us explicit consent to do so, such as when participating in co-branded promotions, referral programs, or integrating third-party services with your account.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, industry reporting, or other purposes. This data is not considered personal information.

5. Data Security

We take the security of your personal information seriously and implement a combination of technical, administrative, and physical safeguards to protect your data from unauthorized access, use, alteration, disclosure, or destruction. Our security measures include:

  • Encryption: All data transmitted between your browser and our servers is protected using SSL/TLS encryption. Sensitive data such as passwords is stored using industry-standard hashing algorithms.
  • Access Controls: Access to personal data is restricted to authorized employees and contractors who have a legitimate business need to access it. We enforce role-based access control principles.
  • Secure Payment Processing: Payment card data is processed by PCI DSS-compliant payment processors. We do not store full card numbers on our servers.
  • Regular Security Audits: We conduct periodic security assessments, penetration testing, and vulnerability scans of our systems and infrastructure.
  • Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in the event of a data breach as required by applicable law.
  • Employee Training: Our team members receive regular training on data privacy, security best practices, and their responsibilities under this Privacy Policy.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law. Below is a summary of the rights that may be available to you:

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

  • Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the purposes for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions permitted by law.
  • Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, you may contact us at [email protected].
  • Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of your sensitive personal information to uses necessary to provide the services you request.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a lower quality of service because you exercised your privacy rights.

6.2 General Privacy Rights (All Users)

Regardless of your location, we offer all users the following rights:

  • Right to Access: You may request a copy of the personal information we hold about you.
  • Right to Correction: You may request that we update or correct inaccurate personal information in your account or records.
  • Right to Deletion: You may request that we delete your personal information, subject to legal obligations that require us to retain certain data.
  • Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, machine-readable format so you can transfer it to another service.
  • Right to Withdraw Consent: Where we rely on your consent to process personal information, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
  • Right to Object to Marketing: You may opt out of receiving direct marketing communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us by:

We will verify your identity before processing your request to protect the security of your personal information. We will respond to your verified request within 45 days. If we require additional time, we will notify you of the extension and the reason within the initial 45-day period. We may extend our response time by an additional 45 days in certain circumstances, for a total response period of up to 90 days.

You may designate an authorized agent to submit requests on your behalf. We may require written authorization from you or proof of your agent's authority, and we may verify your identity directly to confirm the request.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention periods we apply are based on the nature of the information and the purpose for which it was collected:

Category of Data Retention Period
Account and profile information Duration of account activity plus 3 years after account closure
Order and transaction records 7 years (for tax and accounting compliance)
Payment records (non-sensitive) 7 years (for regulatory compliance)
Customer support communications 3 years from the date of the last interaction
Marketing preferences and opt-out records 5 years or until opt-in is revoked
Website usage and analytics data 24 months (rolling basis)
Cookie and tracking data As described in our Cookie Policy (typically 30 days to 2 years)
Fraud prevention records 5 years from the date of suspected fraud incident
Legal and compliance records As required by applicable law

When personal information is no longer required, we securely delete or anonymize it in accordance with our data disposal procedures. In some cases, it may not be possible to immediately delete all data due to technical constraints, and we will store it securely until full deletion is possible.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, provide personalized content, analyze site traffic, and support our marketing activities. Below is a brief overview of the types of cookies we use:

  • Essential/Strictly Necessary Cookies: These cookies are required for the basic functioning of our website, such as maintaining your login session and enabling shopping cart functionality. These cannot be disabled.
  • Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and how visitors navigate the site. We use tools like Google Analytics for this purpose.
  • Functional Cookies: These cookies allow our website to remember your preferences, such as your language setting, delivery address, and saved payment methods, to provide a more personalized experience.
  • Marketing and Advertising Cookies: These cookies are used to deliver relevant advertisements to you on our website and across other platforms. They may track your browsing activity across different websites.
  • Social Media Cookies: If you interact with social media features on our website (such as sharing buttons or embedded feeds), those platforms may set their own cookies.

You can manage your cookie preferences through your browser settings or by using the cookie consent tool on our website. Please note that disabling certain cookies may affect the functionality of our website.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from children under the age of 18. We do not knowingly permit children under 13 to create accounts or use our services in violation of the Children's Online Privacy Protection Act (COPPA).

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our systems. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so we can take appropriate action.

Parents and guardians are encouraged to monitor their children's online activities and teach them safe and responsible internet usage practices. By using our website or services, you represent and warrant that you are at least 18 years of age.

10. International Data Transfers

Pizza Ranch is based in the United States, and the personal information we collect is processed and stored primarily on servers located within the United States. However, some of our third-party service providers, such as cloud hosting providers and analytics platforms, may process data in other countries.

If your personal information is transferred to, processed in, or stored in a country other than the United States, we will take appropriate steps to ensure that your personal information receives an adequate level of protection wherever it is processed. Such steps may include entering into data processing agreements that incorporate standard contractual clauses, or relying on the service provider's compliance with applicable US or international data protection frameworks.

By using our website and services and providing us with your personal information, you acknowledge and consent to the transfer, processing, and storage of your personal information in the United States and potentially in other countries, in accordance with this Privacy Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Ranch. This Privacy Policy applies only to our website and the services we provide. We are not responsible for the privacy practices of any third-party sites or services.

We encourage you to review the privacy policies of any third-party sites or services you visit or use. Third-party sites may collect personal information about you that is separate from and governed by their own privacy policies. Clicking on a link to a third-party website does not mean that we endorse, control, or have any responsibility for that site's content or privacy practices.

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not wish to have your online activity tracked. Our website currently does not respond to DNT signals from browsers, as there is no universally accepted standard for how websites should respond to such signals. However, you may opt out of certain types of tracking through our cookie preferences tool and by opting out of marketing emails as described in this Privacy Policy.

We will continue to monitor developments in the DNT space and update our practices accordingly as industry standards evolve.

13. State-Specific Privacy Rights

In addition to the rights described above, residents of certain US states may have additional privacy rights under state-specific legislation. We are committed to honoring these rights as required by law. The following state laws may apply to you:

  • California (CCPA/CPRA): See Section 6.1 for a detailed description of your rights under California law.
  • Virginia (Consumer Data Protection Act - CDPA): Virginia residents have rights to access, correct, delete, and port their personal data, as well as to opt out of targeted advertising, sale of personal data, and profiling.
  • Colorado (Colorado Privacy Act - CPA): Colorado residents have similar rights to those described for Virginia, including opt-out rights for targeted advertising and the sale of personal data.
  • Connecticut (Connecticut Data Privacy Act - CTDPA): Connecticut residents have rights to access, correct, delete, and obtain a copy of their personal data, and to opt out of targeted advertising and the sale of personal data.
  • Texas (Texas Data Privacy and Security Act - TDPSA): Texas residents may have rights to access, correct, delete, and port their personal data, as well as opt-out rights.

To exercise rights under any applicable state privacy law, please contact us using the information provided in Section 14. We will respond to your request in accordance with the applicable legal requirements for your state of residence.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, the personal information we hold about you, or how we handle your data, please do not hesitate to contact our privacy team:

Company Name Pizza Ranch
Website pizzaranch-food.click
Privacy Email [email protected]

We aim to respond to all privacy-related inquiries within 10 business days. For formal requests to exercise your privacy rights, we will respond within the timeframe required by applicable law (generally 45 days for CCPA/CPRA requests, as described in Section 6.3).

15. How to File a Complaint with a Data Protection Authority

If you are not satisfied with our response to your privacy inquiry or request, or if you believe that we are processing your personal information in a manner that violates applicable law, you have the right to file a complaint with the appropriate data protection authority:

15.1 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA), which is the state agency responsible for enforcing the CCPA/CPRA:

Additionally, the California Attorney General's office also has enforcement authority over certain CCPA violations:

15.2 Federal Consumer Protection

For consumer protection concerns at the federal level, including potential unfair or deceptive practices under the FTC Act, you may contact the Federal Trade Commission (FTC):

15.3 Residents of Other States

Residents of other US states may file complaints with their respective state Attorney General's office or state consumer protection agency. We encourage you to contact your state's consumer protection authority if you have concerns about how your personal information is handled.

We always encourage you to contact us directly first at [email protected] before filing a regulatory complaint, as we are committed to resolving privacy concerns promptly and fairly.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal obligations, or the services we offer. When we make material changes to this policy, we will:

  • Update the "Last Updated" date at the top of this Privacy Policy
  • Post a prominent notice on our website homepage informing users of the update
  • Send an email notification to registered users with an active account, where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website or services after the effective date of any changes to this Privacy Policy constitutes your acknowledgment of and agreement to the updated policy.

If we make changes that significantly affect your privacy rights, we will take additional steps to notify you and, where required by law, seek your renewed consent.